Privacy Policy

Effective Date: May 20, 2025

Website: clientservicescollective.com

Business Name: Client Services Collective

Contact: hello@clientservicescollective.com

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

2. What Information We Collect

We may collect and process the following types of data:
- Personal Information – e.g. name, email address, company name (if submitted via membership, contact forms or newsletter sign-up)
- Usage Data – e.g. IP address, browser type, pages visited (via tools like Google Analytics or Squarespace analytics)
- Cookies – small files stored on your device (see our Cookie Policy)

3. How We Use Your Data

We may use your data to:
- Respond to your enquiries
- Improve our website and user experience
- Send you occasional emails (only if you’ve opted in)
- Comply with legal obligations

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data based on one or more of the following:
- Your consent
- Our legitimate interest in running our business and improving our services
- Legal obligations

5. How We Store Your Data

Your data is stored securely through Squarespace and third-party services we trust (e.g. email platforms, analytics tools). We take reasonable steps to protect your data and prevent unauthorised access.

6. Your Rights

Under GDPR (and similar laws), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority (e.g. the ICO in the UK)

To exercise these rights, contact us at hello@clientservicescollective.com

7. Third-Party Services

We may use third-party services (like Google Analytics, Mailchimp, or others) that collect and process data according to their own privacy policies. We only work with trusted providers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page for the latest version.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: hello@clientservicescollective.com