Managing Difficult Clients Without Burnout

Relationship
Written By Jo Rogers


Why You Should Take This Masterclass

Difficult clients aren’t going away and ignoring the warning signs won’t make things easier. From last-minute briefs to passive-aggressive feedback, these challenges can chip away at your confidence and your energy if you don’t manage them effectively.

This masterclass is designed to help Account Directors take back control. You’ll learn how to spot the red flags early, reset the relationship without drama, and protect your time, team, and sanity, all while maintaining trust and professionalism.

What You’ll Cover

  • Understand the psychology - Unpick what’s really driving difficult client behaviours and why it’s (usually) not about you.

  • Spot the red flags early - Learn how to identify warning signs and act before issues escalate.

  • Reset with confidence - Use practical scripts and strategies to have the hard conversations and set clear expectations.

  • Protect your energy - Create boundaries that actually strengthen the relationship and stop the stress spiral before it starts.

Jo Rogers
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