Personal Alignment for Professional Leadership

This recorded webinar tackles one of the biggest challenges in agency life: feedback. Why do we often avoid it? What happens when we don’t give it? And how can we create a culture where feedback fuels growth rather than fear?

Join Christina Charters founder of Allegro as she works with fellow CSC members. Drawing on real scenarios and live participant insights, they unpack why feedback gets stuck, how to build feedback confidence, and what it takes to shift from awkward conversations to empowering ones.

You’ll hear about feedback that went wrong, the impact of silence on agency performance, and practical ways to create space for open, constructive dialogue. This session isn’t about formal review processes, it’s about making feedback part of your everyday culture.

Originally delivered as part of our Client Services Collective community series, the roundtable includes a practical model you can take back to your team, and real questions from agency leaders who know feedback should be happening more and better.