People in a meeting with laptops and documents in a bright office setting

Welcome to the Client Services Collective

Where Client Service leaders connect, collaborate and thrive

The Client Services Collective is the premier community for senior client services professionals in agencies. We provide a supportive space where you can find advice, collaboration and solidarity from peers who understand the unique challenges of your role.

  • Man with short hair and beard wearing glasses and a blue suit jacket over a white shirt, looking to the side.

    ““The CSC has been a brilliant way to meet other leaders in the advertising world and discuss the unique challenges that we have as account leads.””

    James Deagan, CSD, Brand Formula

  • Woman with short blond hair smiling, wearing a turquoise top, standing against a dark background.

    “The CSC offers a home that I've not found in any other agency community. It's full of people committed to possibly the most important aspect of running an agency — our clients. The CSC is not only collaborative and friendly, but a source of insight, support and guidance across the members.”

    Lou Palmer, Joint MD, Wildfire

  • Woman sitting in a pink chair, smiling, in a room with patterned wallpaper featuring birds and flowers.

    “The Collective has given me a space to share challenges, meet new people and trouble shoot issues with likeminded individuals who are either experiencing similar challenges or have already solved problems I'm facing. Everyone is so welcoming, helpful and encouraging - it's great to be part of!”

    Laura Harvey, CSD, Reflect Digital

Our Communities

A woman in glasses and a brown blazer sitting at a table, looking at two other people who are partially visible. The setting appears to be an office or meeting room.
Pink quartered circle with a missing triangular piece, resembling a stylized pie chart.

For Directors & Heads of Client Services

Membership

£10 /month or £99 /year

As a Client Services Director, Head of Client Services or equivalent senior position in your agency, you’ll gain:

  • Access to our exclusive peer network (Slack)

  • Relevant industry insights

  • Events designed specifically for senior leaders

  • Monthly write ups of topics discussed that month

  • Opportunity to join an exclusive Advisory Board

Group of professionals having a meeting, with laptops and documents on a table, discussing a presentation in an office setting.

For Client Leads & Account Directors

Membership

£35 /month or £349/ year

As an Account Director, this is your opportunity to elevate your career with support designed for your role. You’ll get:

  • Practical, real-world masterclasses

  • Frameworks, guides and insights from top CSDs

  • Access to our exclusive peer network (Slack)

  • Relevant industry insights

  • Events built specifically for your role

Blue circle divided into three segments on black background.

Why Join

  • Peer Support

    Connect with Professionals who truly understand the unique challenges of client services. Never navigate difficult client situations alone again

  • Industry Insights

    Stay ahead of the curve with regular updates, shared knowledge and emerging trends from agencies and peers across the industry.

    Wooden desk with laptop, coffee mug, notepad with pen, and smartphone.

  • Exclusive Events

    Participate in tailored discussions, workshops and sessions with expert guest speakers who tackle real-world challenges and inspire new ideas.

    Four women engaging in conversation at a bar or restaurant, with drinks in hand, in a dimly lit environment.

  • Resource Hub

    Dive into a hub of real world resources for you, built from insights from our community of CSDs.

    Person writing in notebook during video call on computer monitor, with keyboard, mouse, pencil holder, and cup of tea on wooden desk.

Our Values

  • Illustration of a compass with a blue background

    Curious

    Always exploring

  • Illustration of a handshake between two hands in blue suits.

    Client-first

    Sharing insights that elevate client relationships

  • Illustration of an open door with a blue frame and red door casting a shadow.

    Open

    Creating a safe space for candid conversations

  • Illustration of a hand balancing two colored shapes, one pink and one blue square, on the palm.

    Supportive

    Helping each other navigate challenges and successes

  • Icon of a red arrow pointing upwards on a blue geometric background.

    Driven

    Committing to growth – individually and collectively

Contact Us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!

Blue pie chart with three sections on black background.